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Terms and conditions

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The only way that you can make an order of coffee Piansa products is through our online platform www.caffepiansa.com or through one of our authorized dealers

The cost of transportation varies depending on the weight of the items ordered and the country of destination.

Shipping costs for goods ordered through our online shop are inclusive of VAT.

The goods are shipped from our warehouse in Italy. After you have placed the order, will follow an email with the confirmation of order and the summary of the data, and the shipment of the goods, an email is sent with the tracking number for the online monitoring of the shipment.

Attention! Often automatically generated emails are deposited by default in spam or junk mail, so we always remember to check each section of email for the purposes of receiving them.

In Italy, shipping times are 3-5 working days for standard shipping, 1-2 for express shipping. In the rest of Europe the delivery time is at most 10/12 days. For the rest of the world the delivery times vary depending on the destination.

Caffè Piansa undertakes to do its best to ensure that orders with more distant destinations are escaped as quickly as possible.

Coffee Piansa Tough The coffee every Monday in such a way to have always available the products (compatibly with the availability of green coffee), ready to be shipped the next day from the receipt of the order.

If the shipment suffers excessive delays beyond the expected time, due to a lack of availability of the products or insufficient information about the delivery address, we will be our concern to contact the customer.

The shipping costs are not inclusive of the customs charges, the amount of which is borne by the customer.

Payments relating to purchases made on the shop www.caffepiansa.com can be made by bank transfer, PayPal or credit card.

For every question regarding shipments, our customer service is available, active from Monday to Friday at the email address: torrefazione@caffepiansa.com

These general conditions are governed by Italian law. Any and all possible disputes arising out of or connected with the above conditions is the exclusive competence of the Forum in Florence, Italy. Caffè Piansa reserves in any case, if it deems necessary, to act in court in front of courts of foreign countries or cities other than Florence to protect its interests and enforce its rights.